Frequently Asked Questions
Welcome to the VinaStores FAQ page. We've put together answers to the questions we hear most often. If you don't find what you're looking for here, our support team is always happy to help.
How long will it take to receive my order?
Here is a breakdown of our estimated delivery timeline:
- Handling Time: 1–2 business days — this is the time it takes us to verify and prepare your order for shipment
- Transit Time: 5–7 business days — this is the time your package spends in transit with the carrier
- Estimated Total Delivery Time: 6–9 business days from the date your order is placed
Please note that delivery times may vary slightly depending on your location and carrier availability. For full details please visit our Shipping Policy page.
Do you offer free shipping?
Yes. VinaStores offers free shipping on every order shipped within the United States. There is no minimum order requirement and no hidden fees. For full details please visit our Shipping Policy page.
Where is VinaStores located?
VinaStores is a United States-based online store offering a curated selection of quality home essentials. We currently ship exclusively within the United States.
What if I receive a defective or damaged product?
If your order arrives defective, damaged, or incorrect in any way we will make it right at no cost to you. Simply contact us at support@vinastores.com within 30 days of delivery with your order number and a description of the issue. We will cover all return shipping costs and resolve your situation as quickly as possible. For full details please visit our Return Policy page.
Can I cancel my order after it has been placed?
Yes. We offer a 24-hour cancellation window from the time your order is placed. To request a cancellation please contact our support team at support@vinastores.com as soon as possible. Once your order has been processed and shipped it can no longer be cancelled but may still be eligible for return under our Return Policy.
What is your return policy?
We offer a straightforward 30-day return policy. Items must be unused, in their original condition, and returned with all original packaging and accessories. Return shipping is covered by VinaStores for defective or incorrect items. For change of mind returns, the customer is responsible for return shipping costs. For complete details please visit our Return Policy page.
When will I receive my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed back to your original payment method. Please allow up to 7 business days for the refund to appear in your account depending on your bank or payment provider. For full details please visit our Return Policy page.
Do you offer any warranties or guarantees on your products?
Every purchase from VinaStores is backed by our 30-day satisfaction guarantee. If something isn't right with your order within 30 days of delivery, contact us and we will work to make it right. For full details please visit our Return Policy page.
How can I contact customer support?
You can reach our support team by emailing support@vinastores.com or calling +1 (917) 203-6358. We are available Monday through Friday, 9:00 AM – 6:00 PM CST and aim to respond to all inquiries within 1 business day.
Do you ship internationally?
Not at this time. VinaStores currently ships exclusively within the United States. We hope to expand to additional regions in the future so check back for updates.
Do you have a physical store I can visit?
VinaStores is an online-only store. Operating exclusively online allows us to keep our prices competitive and our product selection focused on quality over quantity.
How can I track my order?
Once your order has shipped you will receive an email notification containing your tracking number and carrier information. You can use that information to track your package directly on the carrier's website. If you have not received a tracking email within your handling window please check your spam folder first, then reach out to us at support@vinastores.com and we will look into it right away.
Still have questions?
Our team is happy to help with anything not covered above.
Store Name: VinaStores
Address: 880 Butler Dr, Murfreesboro, Tennessee 37127, United States
Email: support@vinastores.com
Phone: +1 (917) 203-6358
Customer Service Hours: Monday through Friday, 9:00 AM – 6:00 PM CST
Response Time: We aim to respond to all inquiries within 1 business day.