Refund & Return Policy
At VinaStores, every purchase should feel like the right one. If something isn't working for you, we make the return process as straightforward as possible — no hoops, no hassle.
30-Day Returns
You have 30 days from the date your order is delivered to initiate a return. Items must be unused, in their original condition, and sent back with all original packaging, accessories, and documentation included. Our support team will guide you through every step.
Restocking Fee: None. We do not charge restocking fees under any circumstances.
Return Policy Overview
- Return Window: 30 days from the date of delivery
- Item Condition: Unused, unaltered, and in original packaging with all included accessories
- Process: Straightforward and supported — we walk you through it
- Restocking Fee: $0
Return Shipping Costs
Defective, Damaged, or Incorrect Items: VinaStores covers all return shipping costs. If your item arrived damaged by the carrier, was defective out of the box, or was not what you ordered, you will not pay a cent to send it back.
Change of Mind Returns: If you ordered the wrong item, it no longer fits your needs, or you simply changed your mind, the return shipping cost is the responsibility of the customer. Original shipping charges are non-refundable.
How to Start a Return
- Reach Out: Email us at support@vinastores.com with your order number and a brief description of the reason for your return.
- Pack It Up: Place the item securely back in its original packaging along with all accessories, tags, and any included documents.
- Ship It Back: Follow the instructions provided in your return authorization email. We'll let you know which carrier and method to use.
Refund Process
Once your return arrives, we inspect it to confirm it meets our return conditions. Upon approval, your refund is processed back to your original payment method. Please allow up to 7 business days for the amount to reflect in your account, depending on your bank or payment provider.
Non-Returnable Items
Certain items cannot be returned for hygiene or safety reasons. Any product that falls into this category will be clearly labeled as non-returnable on its individual product page before you purchase.
Questions?
Our team is happy to help with anything you need before or after your purchase.
Store Name: VinaStores
Address: 880 Butler Dr, Murfreesboro, Tennessee 37127, United States
Email: support@vinastores.com
Phone: +1 (917) 203-6358
Customer Service Hours: Monday through Friday, 9:00 AM – 6:00 PM CST
Response Time: We aim to respond to all inquiries within 1 business day.